Terms of Use

• You must be 16 or older, give accurate information and verify your email to use PTMatch.
• Use only your own account. You are responsible for keeping your password secret and for all activity on your account; tell us at once if you suspect unauthorised use.
• Trainers must submit truthful profiles and certificates. Profiles go live only after review by the PTMatch team; we may refuse or remove unsuitable profiles.

PTMatch is a platform that helps learners find and connect with personal trainers. Trainers provide coaching independently and are not employees or agents of PTMatch. Profile review reduces risk but is not a guarantee of a trainer's skills, quality or results.

Arrangements for sessions (content, place, price, rescheduling or cancelling) are between the learner and the trainer. PTMatch is not a party to them, but will help look into complaints.

• Booking on PTMatch is free. Learners request an open slot; a session is confirmed when the trainer accepts.
• Session fees are agreed and paid directly between learner and trainer; PTMatch does not collect them.
• Let the other side know early if you need to reschedule or cancel, and be respectful and on time.

• The Free plan costs nothing. Pro and Premium are priced as shown at purchase, paid through the payment channel offered (such as VNPay), and last 30 days (monthly) or 1 year (yearly).
• Plans do not renew or charge you automatically. Buying again while a plan is active adds the time on. When a plan ends, the account returns to the Free plan with no data lost.
• What each plan includes (AI usage, a trainer's learners per month) is described in the app and on the website; reasonable usage limits apply to prevent abuse.
• Fees paid are not refundable unless a transaction failed on our side or the law requires otherwise.
• The referral offer (a 30-day Pro plan for the first 100 people) applies once per account, cannot be exchanged for cash and stops when places run out. Creating fake accounts to get it is prohibited.

Content in the app (workout and meal plans, tips, AI results) is for reference only and is not medical advice. Talk to a doctor before starting a new training programme or diet, especially if you have a medical condition, are pregnant or have been injured, and stop training if something feels wrong.

AI results (calorie estimates, InBody reading, the AI assistant) can be wrong; check them before saving and do not rely on them alone for health decisions.

You are responsible for what you post (profile, photos, messages, reviews) and must have the right to use it. You allow PTMatch to store and show this content in the app to run the service (for example trainer profiles and public reviews). We may remove content that breaks these Terms or the law.

• Impersonating others or submitting false information or certificates.
• Harassment, threats, discrimination, sexual, violent or illegal content.
• Spam, unauthorised advertising or fake reviews.
• Harvesting other users' data, scanning, attacking or interfering with the system, or getting around usage limits (including AI usage).
• Using PTMatch for any unlawful purpose.

You can report users, trainer profiles, reviews or messages (⋮ menu, or long-press a message) and block other users. We review reports within 24 hours, remove violating content and may suspend the accounts involved. Some offensive words are masked automatically.

We may suspend or close accounts that break these Terms, show signs of fraud, or when required by the authorities. You can stop using PTMatch and delete your account at any time in the app (Account → Delete account).

We work to keep the service running but do not guarantee it will always be available or error-free. To the extent the law allows, PTMatch is not liable for injuries or losses arising from training sessions, from arrangements between learners and trainers, or from relying on reference content and AI results. Nothing in these Terms removes consumer rights that the law does not allow to be removed.

When we update these Terms we change the effective date at the top and tell you in the app if the change is significant. Continuing to use PTMatch after a change takes effect means you accept the new Terms.

These Terms are governed by the laws of Vietnam. Disputes are first resolved by negotiation; failing that, by the competent courts of Vietnam.